Shipping policy
Every Weston London glove is made to order, for one golfer only. Nothing here is mass produced. Each glove is personalized and hand finished before it leaves us, and it travels to you with free tracked shipping.
From Our Workshop To Your Hands
Made for one gentleman, then sent straight to your door.
10 to 12 Business Days, Order To Doorstep
Estimated total. Free tracked shipping on every order.
1. Made For You
Up to 7 business days. Your initials are hot-stamped in gold foil and the glove is inspected.
2. Shipped With Tracking
3 to 5 business days. Your tracking link arrives by email the moment it ships.
3. Delivered Free
No shipping charge on any order. If it runs late, we chase it for you.
Our Delivery Promise
Every order ships with tracking. Your link lands in your inbox the moment your glove leaves our warehouse, and you can follow it all the way to your door.
If it has not reached you within 12 business days of your order date, we chase it with our warehouse directly and come back to you within one business day.
Need a hand? Email info@westongolfers.com with your order number and we will look into it for you.
Full Shipping Terms
Shipping & Delivery
Because every Weston London glove is made to order and personalized for a single golfer, your delivery time covers production as well as transit.
The terms below set out how long each stage takes, and what happens if a parcel runs late or arrives damaged.
1. Production and Delivery Times
Your delivery timeline has two stages:
- Personalization and production: up to 7 business days. Your initials are hand-set and hot-stamped in gold foil, then the glove is finished and inspected.
- Tracked shipping: 3 to 5 business days. You receive a tracking link by email the moment your package leaves our warehouse.
Total estimated time: 10 to 12 business days from order to doorstep.
2. Shipping Cost
Shipping is free on all orders. The price you see at checkout is the price you pay, apart from any customs or import fees on international orders (see section 7).
3. Tracking
You receive your tracking link by email the moment your package leaves our warehouse.
Tracking can take a day or two to begin updating after it is issued. A tracking number that has not yet moved does not mean your order has not shipped.
4. If Your Order Is Running Late
If your order has not arrived within 12 business days of your order date, email us at info@westongolfers.com with your order number. We will chase it with our warehouse directly and come back to you within one business day.
5. Split Shipments
If your order contains more than one item, the items may ship separately and arrive at different times. If one parcel arrives before another, the rest of your order is still on its way.
6. Address Accuracy
Please double check your shipping address at checkout. Incorrect or incomplete details are the most common cause of delays and failed deliveries.
We can update the shipping address on an order that has not yet shipped. Once an order has shipped, the address can no longer be changed. If a parcel is returned to us as undeliverable, we will reship it once to a corrected address at no cost to you.
7. Customs and Import Fees
Where an order ships outside the United States, it may be subject to customs or import fees set by the destination country. These charges fall outside our control and remain the customer's responsibility where they apply.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photographs of the glove and its packaging. Where more than one glove is affected, please send a single photograph showing all affected gloves together in one frame.
Eligible gloves are replaced free of charge, with no return required, under the terms of our Refund Policy.
9. Order Cancellations
Orders cannot be cancelled once placed. Your order enters the manufacturing and personalization process the minute it is placed.
Subscription orders must be cancelled at least 24 hours before the rebill, because we prepare the materials before the order is placed so you get it faster. Full subscription terms are in our Subscription Policy.
10. Changes to This Policy
We may update this policy at any time. The policy in effect at the time of your purchase governs that order.
11. Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Shipping Policy in full.
Contact Customer Support
Questions about your order or its delivery? Email our Customer Support team at info@westongolfers.com with your order number and we will get back to you.
Customer support: 7am to 7pm EST, Monday to Friday